Our Discrimination Complaint Process
How to File a Complaint
The City of North Liberty recognizes and honors the right of all persons to be free from unlawful discrimination, including on the basis of race, creed, color, sex, sexual orientation, gender identity, national origin, religion, ancestry, language, or disability. Any person who believes they have experienced unlawful discrimination by or from a City official, employee, policy, or program are entitled and encouraged to file a discrimination complaint.
How to File a Discrimination Complaint
Members of the public who believe they have been unlawfully discriminated against by a City official, employee, policy or program may file a written complaint within 30 days of the alleged discrimination.
Complaints may be submitted through any of the following methods:
- Submitting a written complaint form at one of the following locations:
North Liberty Community Center
520 W. Cherry Street
North Liberty, IA 52317
North Liberty City Hall
3 Quail Creek Circle
North Liberty, IA 52317
North Liberty Police Department
340 N. Main Street
North Liberty, IA 52317
Complaint forms are available at each of the above locations.
- Submitting an electronic complaint form online at northlibertyiowa.org/complaint.
- Sending an e-mail to [email protected]. E-mail messages alleging unlawful discrimination should include sufficient information to identify the alleged discriminatory action, including the time and location of the event and the persons involved.
Information about the City’s Discrimination Complaint Process is available at the above locations, and in other languages and in alternative formats for those with disabilities at the following address: northlibertyiowa.org/complaint.
Complaints may, in the alternative, be filed directly with the U.S. Department of Homeland Security’s Office for Civil Rights and Civil Liberties (CRCL):
E-mail: [email protected]
Fax: 202-401-4708
U.S. Mail: U.S. Department of Homeland Security
Office for Civil Rights and Civil Liberties
Compliance Branch
245 Murray Lane, SW
Building 410, Mail Stop #0190
Washington, D.C. 20528
CRCL Website: dhs.gov/file-civil-rights-complaint
Discrimination Complaint Investigation and Resolution Procedure
Persons submitting a complaint which includes the submitting person’s contact information shall receive acknowledgement of the City’s receipt of the complaint within ten (10) working days. Contact information for the submitting party is not required, and the City will take reasonable steps to investigate anonymous complaints. The City reserves the right to decline to investigate complaints that do not allege unlawful discriminatory conduct or practices.
Upon receipt of a complaint, the City Clerk will ensure that the complaint is promptly directed to the appropriate City department to conduct an internal investigation. The Outreach and Equity Coordinator shall take such additional steps as may be reasonably necessary to accommodate disabilities or language barriers which impede or limit effective communication with the complaining party, including acquiring translation or interpretation services.
City staff will work with appropriate parties to conduct a personal interview with the complainant(s) where practicable. Information gathered in this interview includes a complete statement concerning the nature of the complaint, including the conduct or practices which are alleged to be unlawfully discriminatory, and any other pertinent information the investigating staff feels is relevant to the complaint. Interviews will be recorded.
Following the interview(s), the investigating staff will develop a report containing findings of fact for each issue raised in the complaint, and any recommendations for corrective action. The report will be provided to the appropriate Department Head for complaints regarding City policies or practices, and to the City’s Human Resource Director for complaints regarding employee conduct. Details of investigations involving City employees’ personnel records shall be held confidential as provided by Iowa Code §22.7(11).
The City will seek to finalize any such investigations within 60 days of the receipt of the initial complaint, wherever practicable. The City will track all complaints received and their resolutions in an internal database for the purposes of training and development.
Complaint Form
Most fields on this form are optional, but more details may help us identify the alleged violation or work with you towards resolution.
