Watch for Your Utility Bill

Utility bills to North Liberty customers should arrive at homes soon after being mailed by our vendor today. These bills are slightly delayed as we continue to refine our processes.  These new-look bills with new account numbers are necessary as we’ve moved to new billing software.

All accounts have a new account number, so those who pay through their financial institution’s online bill-pay may need to update the payee information in that system; contact your financial institution if you need assistance. Your new account number can be found on your bill. Customers who currently have their monthly bills automatically withdrawn from a checking account via ACH will not have to make any updates.

The change also updated accounts in our online payment portal. To pay via the portal, customers will need their account number exactly as it appears on your new bill. Customers can make payments online at municipalonlinepayments.com/northlibertyia 24-hours a day, or between 7 a.m. and 4 p.m. on weekdays in person at City Hall, 360 N. Main Street, or by calling (319) 626-5700.

Emailed bills will come from [email protected] with links to a new self-service portal. If you would like to transition to an electronic bill, contact City Hall at (319) 626-5700 or in-person at 360 N. Main Street. You will receive an enrollment email; simply follow the instructions in that email to activate eBills.

Charges for wastewater, water, trash and recycling will not change with this update. Water rates have remained unchanged since July 2021, and wastewater rates have remained unchanged since  July 2019; these rates will remain unchanged through June 2025. These bills reflect the modernized fee structure for stormwater, approved by the City Council in 2023, to help fund critical projects to protect property and avoid local flooding.